When You shop with us, You agree to our Terms and Conditions, therefore, we Thank You, for your trust and, thank you for shopping with us. You have our best regards always.
And, wishing You Good Times, every second with your Swiss Watch. Mohinder Sobti co-founder: Swiss Watch Shop
SWISS WATCH SHOP – HAGARDHS B.V. RETURN & EXCHANGE POLICY
PLEASE make a note; We are sorry but, we do not accept returns and or make exchange on your purchase. Please try and understand, once You have placed Your order, and, we have shipped Your order, there is no more an option to cancel and ask for refunds. Of course, if we send out a wrong order, it’s our fault, and we shall make sure, You get Your order right. However, if we send out Your order rightly, and, upon receiving, if You feel You don’t like it, We are sorry, but, we do not accept returns and or make any exchange. REMEMBER, those airlines and hotels, who offer low prices at no cancel no refund policy? Well, we are trying somewhat similar. We are a small family owned company, working from our home studio, with very little margins, we have no pocket, to offer returns and refunds. We hope we have respectfully explained this. Let us also, detail our returns and exchange policy in much detailed explanation. As below;
Swiss Watch Shop is an eShop from Hagardhs B.V. a private limited, family owned, company registered with The Chamber of Commerce in The Netherlands. We operate simple, working from our home studio in Amsterdam in The Netherlands, with a partial stock point close to Warsaw, in Poland, thus, keeping our costs low. We work with very low margins, thus, able to provide you with very competitive prices. This is one reason, we do not accept returns and or make an exchange offer. PLEASE Remember, often airlines and hotels offer discounted prices with no-refund and no-cancelation policies? Well, we are trying to use a similar strategy, so that, You can enjoy some of ‘Our Finest Swiss Made Watches’ and also with affordable prices.
However, only in an event if we ship wrong orders to you, You may return any unworn, undamaged merchandise purchased online from Our Swiss Watch Shop within 3 days ( no exceptions ) of delivery date, for an exchange of the Swiss Watch you had ordered. Items will be inspected upon receiving at our service centre and if we find it was worn or has scratches from wearing or miss-handling or any such signs and symptoms, we will either refuse to accept it under our exchange policy or might charge you an amount to cover the costs of refurbishment. Our stores DO NOT sell and or trade refurbished and or used items, therefore, in such matters, we really have to be precise with you. Merchandise purchased online may also be returned for an EXCHANGE at any of our corporate and or retail store. If returned by mail, you may need to pay for return shipping, and we may adjust those costs in our exchange offer and we may ship any exchanged item free of charge. Shipping & handling fees are usually non-refundable, except for defective or wrongly shipped items.
Items must be returned in their original packaging, including invoice, or any packing, and or stickers and or documents and or warranty cards, which came along with it, and all accessories, extra links, and anything else that came with the item. Usually, before sending the order, we email or share a photo of the parcel over email and or WhatsApp. Just to be sure, every thing goes smooth.
Batteries, straps (plastic, leather, or metal) and reduced priced items (reduced retail price, special promotions, sales etc) are considered ‘Final Sale.’ Final Sale items are non-refundable, non-exchangeable, and may not be redeemed for cash exchange unless required by law.
Further, if the merchandise is damaged or defective upon delivery, Ideally you should refuse to accept delivery if you suspect it is damaged by miss-handling by the logistics company and must make photos of those and email us, or send those photos by WhatsApp, so that we can follow up on this with our logistics company. We usually, always pay for insurance from our side, especially for orders for our Swiss Watches, therefore, if you receive a broken box or a box which is clearly miss-handled by the logistics company, you must refuse to accept it, and PLEASE make photos of the item and email us, so that, we can claim insurance from our logistics and or the courier company.
HOW TO MAKE A RETURN EXCHANGE
In situations, where, we have shipped wrong orders, please get in touch with us and we shall take over the responsibility to make sure You get Your order correctly. Our contacts are shared below.
DEFECTIVE OR WRONG MERCHANDISE
If your merchandise has a significant manufacturing defect right out of the box (e.g., the product has missing parts, etc.) or you have received the wrong merchandise, we’ll be happy to exchange it. Please email us along with photos and details mentioning those details, so that, we can forward those to the logistics company to claim our insurance. If there is anything missing, we will ship that to you free of cost.
In an event if we ship out wrong or incomplete order, thats our fault, hence, we will be happy to exchange your order or send out the missing items. You will not be charged any additional shipping fees for such replacement. And we may also issue You credits which you can shop on our Swiss Watch Shop in your next purchase, or even pass it as gifts to your family and or friends.
In simple words; if We made an error, You sit back and relax, and we will sort it for You, and that too very well in your favour. And if our shipping company made an error, then too, You sit back and relax and we will sort it out for You and, for all this inconvenience, we will issue you shopping credits which you can use to shop in our store.
We value you, respect you and want you to pride with your decision to shop with us, with our Swiss Watch Shop.
However, once again, when You place an order and, we have shipped it, correctly, we do not accept any returns and or make any exchange. Please do not threaten us with the law of Your Country, or, if You or your family member is a lawyer. Because, we understand, You are mature enough to make a purchase of a Swiss Watch. At times, some people write to us, upon receiving the Watch, they don’t like it anymore, or their family member does not like it, we are sorry, but we can’t do anything on such matters. We say once again, we do not sell re-used, or refurbished, or pre-owned watches, therefore, we do not accept returns and make any exchanges, especially, when we send out correct orders.
DAMAGED MERCHANDISE
If you received a box which seems damaged, or was opened, and looks suspicious, we suggest you do not receive such a parcel. You must make photos and let us know. Usually, we pay for insurance for the parcels, unless, the government of Your country does not allow such an insurance, in such situations, we might let you know. However, what ever be the situation, PLEASE make photos and videos and share with us, so that, we can follow up with the logistics company to make claims and work out the best solution for us.
DELAYED SHIPPING
We work with the government post in Europe, which is both secure and reliable. For e.g. when sending orders from our studio in Amsterdam, we work with NL Post, whereas, when sending orders from our stock point close to Warsaw in Poland, we work with either PL Post and or EMS SpeedPost ( these are the only best affordable options we have at the moment ).
Yes we also work with DPD logistics for European deliveries. And, UPS logistics for exports, meaning, deliveries outside the European Union Countries.
And, usually, when sending orders, we share these estimate delivery times and tracking codes with you.
The estimate deliveries within Europe, depending upon Your Country and zone, may vary. However, we estimate deliveries within Europe to be around 9-12 business days, or more, sometimes, ( unfortunately, at times, its been even longer ). And for deliveries outside Europe, once again, depending upon your Country and zone, we estimate around 18-21 business days ( unfortunately, at times, its been even longer ).
Please make a note: these delivery dates are estimates. We have experienced where deliveries were made much earlier also. And, worst of all, we have had situations where deliveries took much longer.
Please try and understand, that, it’s not that such delays happen often, it’s really unfortunate and, it’s not much that we can do about it, because, after all, it’s all with the logistics company, once we have shipped the order. So, once again, please do understand, once the order is shipped and there is a delay in delivery, we cannot do much about it. However, we do coordinate between the logistics company and You, making, sure that, the order is finally delivered.
We also understand at times it can be uncomfortable for some, to have to wait longer. However, if the waiting time for delivery is too long and suddenly you decide to cancel your order and ask for refund, sorry, but we can’t do that. We don’t cancel orders on air and please don’t expect us to refund your money, while the order is on air. Well, under such a situation, we will still need to wait for the order, either to be delivered to You, or, if it wasn’t delivered to You, it must come back to us. Only then, we can discuss and work on a solution about your options for cancel and or refund. So, if you receive the order much delayed, and you still decide to cancel and refund, we will have to ask you to send us the order, exactly as we had sent it to you, unused, unworn, and together with every thing that came with it, packaging, links, warranty cards etc. you will have to pay for the post to our address. And When we receive it back, we shall inspect the order and if its in the same perfect new condition as we had sent, unworn, unused, and with all the packing and links that came with it, we may consider to refund the order value excluding the costs of post. No exceptions, PLEASE, because, this was not our fault anyways! Because, we want you to understand, this was an un-wanted, un-conditional and un-expected delay in delivery. And, we don’t want to be blamed for such a situation and end up with the heat and costs.
And, as mentioned earlier, when sending orders from our studio near Amsterdam, we may use NL Post for deliveries, whereas, when sending orders from our stock point close to Warsaw in Poland, we may either use PL Post, EMS Speed Post, or, at best, DPD Logistics, for European deliveries, and or UPS logistics for export deliveries, meaning, deliveries made outside the European union states, which is ideally a priority post, and these are logistics institutions from the government of European Union, and with DPD and UPS one of the finest corporates with logistics solutions. Therefore, we assume they are all reliable and secure. And, finally, one last and hopefully this never happens; if the order is lost, we will need that evidence from the logistics company in writing. Either You have to assist us get this evidence from your local authorities, or, we will try getting it from the logistics company we sent the order with. With this evidence, we will be able to claim the insurance and, only when we receive the insurance value, we will be able to refund You the same, or better, send You your Swiss Watch as You had ordered. Unfortunately, that is how it is! Sadly, we have experienced such once before, as, we respect our partner, who waited 2-3 months, and, eventually when we sent out the Swiss Watch, we both, thanked each other, after all, thats the watch our partner always wanted. And, We strive to be at Your service always.
And, once again, please, please, please, keep in mind, delays can happen and when it does happen, we will try our best to coordinate along with you and assist you. The finest emotion after all this is, when You receive your order, after all those delays, and discussions, over emails and WhatsApp with us, You decide to keep your order. And believe us, when You will open your box, You will enjoy your beautiful Swiss Watch. Because, every watch tells time, Only a Swiss Made Watch tells Your time, and this time, your Swiss Watch, will have a story to tell, and will have memories forever.
We are a small family owned company, working from our home studio, with low margins, to be able to provide You with competitive prices. And, we strive our best to provide You with our best services, at times, replying to your messages and emails around the clock, just to assure You, that, we care and feel thank you to You for shopping with us. Sometimes, we admit, because of delay in deliveries ( which is not in our hands ), we do end up in un-wanted situations. However, we hope, You do understand and cooperate along with us, in such situations as well. After all, our life, is an experience, and, let’s make it great and making sure, We leave behind great examples and good footprints.
HOLIDAY ONLINE RETURN POLICY
The holiday return policy does not include returns for sale merchandise. The 3 day return policy may be extended to January 11th of the following New Year, for online purchases made until December 20th. Usually, we at Swiss Watch Shop – Hagardhs B.V. are closed for holidays starting 21st December till 11th January, of the New Year.
When You shop with us, You agree to our Terms and Conditions, therefore, we Thank You, for your trust and, thank you for shopping with us. You have our best regards always. And, wishing You Good Times, every second with your Swiss Watch
Swiss Watch Shop
Hagardhs B.V.
Anna Blamansingel
Amsterdam
The Netherlands
E-mail : hagardhs@hagardhs.com (9am till 6pm)
WhatsApp +31 639 074 412 (9am till 6pm)
REVISED 1 June 2025
swisswatchshop.co 